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To arrange for repair or replacement through
Robertshaw Controls Company, please call our recall hotline –
1-800-232-9389, or e-mail ts11recall@robertshaw.com.
If you are not sure you have a valve that is being recalled, please
go to How Do I Know if I have an Affected Valve?
to review our customer list.
As with any gas appliance, if you smell gas near the appliance or in the building, immediately
leave the area and call your gas company or a certified gas technician to
investigate the cause. If you do not smell gas, check the pilot lights on your
gas appliances. If any pilot lights are out, do not attempt to
relight. Have the appliance examined by a qualified technician. If the pilot is functioning
normally (or if the gas supply to the appliance is shut off), you will need to determine
if your gas appliance has a valve that is being recalled.
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